Definition of negotiation:-
- Is an approach used to settle differences / miscommunication between people.
- Its is involves a process where mutual agreement is achieve by avoiding argument and dispute.
- To avoid conflict and disagreement due to differences needs, wants, aims and belief.
- To avoid further cause dissatisfaction and to overcome the matter without causing future barriers to communication.
- To address the problem not the personality issue.
- Mutual agreement / tolerance
Stages of negotiation:-
- Well prepared- setting a limit time-scale to prevent the disagreement continuing.
- Discussion - put forward the case as their understanding of the situation.
- Clarification of goals - viewpoint of both sides need to be clarified.
- Towards a WIN-WIN situation/outcome - both sides feel that they have gain something positive through the process of negotiation.
- Implementation of a course of action - implemented to carry through the decision.
Team representative :
Shamsuddin, Fauziah, Shah, Liza & Syazlin
See how concentrate our class when lecturer said something ... ;)
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